confluentes examined 15 different case studies in the field of Big Data on behalf of the client. A comprehensive exposé was prepared for the customer to introduce him to Big Data. After identifying relevant cases for the customer, confluentes worked out and analyzed them. In direct consultation with the customer, concrete application potentials were developed.
The key learnings from the case studies could be thoroughly elaborated and concrete application potentials tailored to the customer could be uncovered. In the future, the customer will optimize his offer with Big Data solutions.
A leading OEM supplier faced the challenge of expanding its product range and reaching additional customers in other industries in order to diversify the business risk. The strengths of the company in development, production and sales were worked out together with the company management and, based on this, new possible business areas were analysed. Using a structured approach, two meaningful additional product markets were defined and a market entry strategy was defined.
A leading OEM supplier faced the challenge of expanding its product range and reaching additional customers in other industries in order to diversify the business risk. The strengths of the company in development, production and sales were worked out together with the company management and, based on this, new possible business areas were analysed. Using a structured approach, two meaningful additional product markets were defined and a market entry strategy was defined.
A leading financial services provider needed a detailed analysis of possible payment methods for a possible market entry in Latin America. confluentes carried out a thorough market analysis for seven countries and recommended a course of action.
Although the payment landscape has become increasingly diverse, credit cards have dominated as the predominant means of payment in the countries surveyed.
A leading PE fund required detailed due diligence on a potential takeover target as part of a leverage buy-out (LBO). In addition to collecting and evaluating the data, confluentes consultants also conducted telephone interviews with potential customers of the target to generate a truly comprehensive analysis. During this process, the client was constantly consulted, so that the result was an analysis exactly according to the client's ideas and wishes.
After a detailed analysis of the available data and the statements from the interviews, a concrete picture of the company and market to be investigated could be drawn. On the basis of these analysis results, the customer had a sufficient basis for making a decision to purchase the target.
Berlin-based solar startup Enpal needs numerous new employees at all levels for its rapid growth. To optimize the recruiting processes and to handle the high number of applicants, Enpal works together with confluentes. The chosen consultants for this project support the active sourcing of suitable candidates and the initial contact with these candidates. Subsequently, the profiles are pre-selected with interviews and handed over to Enpal's recruiting team.
Enpal and confluentes work closely together to make the project successful and effective. To achieve this, the consultants undergo an onboarding process with Enpal to set profile expectations and requirements. Thanks to this, 20 confluentes consultants support the Enpal team independently and effectively.
A still young Internet company with a new concept in the area of human resources and recruiting was faced with the decision to redesign its sales activities or to accept stagnating or declining booking rates. With the help of confluentes, a new sales concept based on various sales channels and a short to medium-term time horizon was developed as quickly as possible. After the first conception phase, a part of the sales strategy was then implemented in the second project phase, in the area of tele-sales, together with two consultants for ten weeks.
With the right investment in a new concept and simultaneous implementation of the strategy, a good business model can be positively positioned and marketed in the market. The number of new contracts concluded exceeded the results of the previous 12 months in the short period of time.
After major changes in the company's profile and strategy, our client wanted to measure the success of its customer orientation. For this purpose, approximately 60,000 contacts in 21 countries were contacted via Internet questionnaires. With a participation rate of approx. 10%, confluentes completely evaluated and processed the results in customer format. Within the study all areas from the product to the customer service to events and web-based support were analysed. Hereconfluentes supported both the questionnaire setup and the programming of the evaluation in SPSS and Excel as well as the complete preparation of the 22 reports in approx. 2,100 PowerPoint slides for all national companies.
Our client has seen the success through the changes in sales and web-based services. However, in many countries there were still numerous levers for improvements in order to strengthen customer loyalty and ultimately increase sales. Here, the concept of the "Customer Satisfaction Superstars" was applied.
In addition to working in day-to-day business such as drawing up contracts, the focus was on reviewing existing processes and deriving potential for improvement. We supported our client with the required change management and prepared monthly business reports with the respective location managers. In addition, new evaluation options for sales and performance indicators were created in a dashboard to ensure the standardization of the sales process in different countries and their sales channels.
This was followed by the implementation of new work processes, which resulted in increased agility for the company, as well as increased sales.
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