Commercial due diligence of a potential acquisition
For a German private equity investor, a team of two confluent consultants conducted 30 interviews with clients of the takeover target to analyze and validate customer satisfaction.
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Casestudy / Example project
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Topic: Telephone Interviews
Conducting telephone interviews to analyze and validate customer satisfaction.
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Outcome: Management presentation of results
Analyze interview transcripts and clients' answers and create a management presentation about the results and experiences gained
The following steps led to the successful completion of the project
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Conducting 30 telephone interviews within 4 working days
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Analysis of results and preparation of a detailed final presentation
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Presentation and discussion of the results with the customer 1.5 weeks after project request
A typical project workflow with confluentes
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Projektanfrageerhalten.
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Angebot & Auftragserteilungerhalten.
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Beraterauswahl & Briefingerhalten.
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Projektstart & Durchführungerhalten.
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Projektende & Übergabe der Ergebnisseerhalten.
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Project request and project planning meeting with the confluent board
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Selection of consultant profiles with relevant experience & kick-off with the team of consultants and customers
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Conducting interviews and continuous feedback loops with the customer to discuss interim results directly
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Preparation of collected data in MS PowerPoint
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Final presentation and discussion of results with the customer
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Charlotte Kopp